Frequently Asked Questions

Use our Book a Medical Ride form or call (510) 593-1880. We'll confirm your pickup window before your trip.

We recommend 24–48 hours in advance. Same-day requests are accommodated when capacity allows.

Yes. Dialysis, rehab, and other recurring appointments can be set up as standing rides so you never have to rebook.

Our drivers assist ambulatory passengers, including help with canes and foldable walkers. We do not currently operate wheelchair-lift vehicles — contact us before booking if you use a wheelchair full-time so we can confirm what we can accommodate.

Illinois, where we are registered as an NEMT provider — through brokers, facility contracts, and private-pay bookings. See service areas →

Yes. If your trip isn't broker-authorized, you can book directly with transparent pricing confirmed before your ride.

Yes — mention it when booking so we reserve the seat.

Use our Request a Courier form or call (510) 593-1880 with your pickup, delivery, and handling details.

Yes. We run recurring daily or weekly routes for labs, pharmacies, and clinics in the greater Bay Area.

Medical supplies, healthcare documents, medical equipment, pharmacy-related items, and lab-related materials — each with documented chain of custody. Regulated or hazardous materials are only accepted where we've verified the requirements. See courier services →

STAT requests are dispatched immediately on confirmation. Timelines are confirmed when you request — we don't promise what we can't deliver.

The greater Bay Area — San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Marin, and Sonoma counties. See service areas →

Use the credentialing request form on our Training & Credentials page. We provide verified documentation — W-9, insurance certificates, training certificates — directly to contracting partners.

Yes. We're set up to partner with brokers and contract directly with clinics and care facilities.